Support & Help
We’re here to help. Contact us anytime or browse the answers to popular questions below.
Contact Support
Whether you found a bug, have a feature request, or need a quick walkthrough, we’re just an email away.
[email protected]Frequently Asked Questions
How do I sync my data across devices?
Simply sign in with the same account on all your devices. Your data will automatically sync in real-time when you have an internet connection.
Can I share access with my partner?
Yes! BabyZone supports multi-caregiver access. You can invite your partner or other caregivers to view and contribute to your baby’s tracking data.
Is my data secure?
Absolutely. We use industry-standard encryption to protect your data both in transit and at rest. Your baby’s information is private and secure.
Can I export my data?
Yes, you can export all your tracking data at any time. We believe your data belongs to you and should always be accessible.
How do medication reminders work in Premium?
Premium subscribers can create medication schedules with specific dose times. BabyZone automatically generates Smart Card reminders that appear on your timeline with critical alerts for overdue doses and gentle reminders 2 hours before scheduled times. Smart Cards include one-tap actions to log or skip doses.
What are Smart Cards and how do I get them?
Smart Cards are intelligent, context-aware alerts exclusive to BabyZone Premium. They appear on your timeline and prioritize what matters most right now, from critical medication alerts to gentle feeding reminders. Smart Cards adapt to your baby's age, routines, and patterns. Available with any Premium subscription.
Can I track multiple medications with Premium?
Yes. Premium supports unlimited medications per baby with individual schedules. Track different medication types (tablets, syrups, drops, inhalers, creams), set custom dose times, and monitor adherence for each medication separately with detailed history.
Are Smart Cards only for medications?
No. Premium Smart Cards cover all aspects of baby care: medication alerts, feeding reminders based on age guidelines, sleep schedule suggestions, diaper change nudges, health monitoring (fever checks, growth tracking), bath time reminders, and milestone celebrations. The system intelligently prioritizes what matters most at any moment.